Part 2
In yesterday’s Silkin Management Group blog, we discussed the importance of a “mission statement” for a health care office. You can link to that Silkin Management Group blog site here: http://silkinmanagementgroup.net . In that article we explained why a mission statement is so important to the overall operation of an office.
When working out the mission statement, the practice owner should determine why she/he is engaged in the activity to begin with. Once the purpose and goal is identified, the owner can form a team that is in agreement with the stated goal and purpose. It is the understanding and agreement that comes from this that will allow the staff to evolve into a coordinated group, working together toward the long-term objectives of the practice owner.
The following is a sample mission statement. You can use it as a model for developing one that suits your practice. Once it has been developed, distribute it amongst the staff and review it as a group at your staff meeting. A copy should also be placed in the job description of each staff member. A copy of this sample is included in Silkin Management Group’s 400 page Office Policy and Job Description Manual which every client new to Silkin Management Group receives.
SAMPLE MISSION STATEMENT
Our goal and policy is to treat our patients as we would treat our families. We will offer high quality, friendly service in a gentle, caring atmosphere. Our patients are the heart of our practice and the reason we are here. At all times our patients will be treated with respect, dignity and compassion. Being of service to our patients is the definition of our purpose and the mission of our practice.
One could then list out the key things the office will provide to accomplish the mission (such as a highly trained professional staff), as well as the results the office will achieve by delivering on the mission statement (i.e. highly satisfied patients).
If you would like more information about Silkin Management Group’s Office Policy and Job Description Manual, or about any of Silkin Management Group’s services, visit our website at www.silkinmanagementgroup.com or give us a call at 800-695-0257.
Jack Hennessy
Silkin Management Group Consultant
